Pick-Up / Return Service Policies

  • You must have an existing reservation with Avis to use this service.


  • We recommend that you request pick-up service as early as possible, and preferably at least 24 hours in advance of your required pick-up time. You will need to provide your required pick-up location/address, pick-up time, and contact information.


  • You must receive confirmation from an Avis agent for pick-up service to be provided.


  • Available pick-up service times will vary according to the hours of the particular Avis rental location.  

Pick-Up Service Hours:

Head Office - 1 Merrick Ave., Kingston - 8:00AM - 4:00PM

New Kingston - Knutsford Blvd., Kingston (at the Liguanea Club) - 7:30AM - 6:00PM 

Ocho Rios - 7:30AM - 6:00PM

Montego Bay - 8:30 AM - 9:00 PM

Participating locations:

By agreement, our off-airport Avis locations cannot pick you up at an airport that has an Avis rental location. In this case, you must either rent your car at the airport location, or provide your own transportation to the neighbourhood location where you prefer to rent.


  • The pick-up location must be within our service area for free pick-up. For areas outside of our service area, we may be able to offer this service at an additional charge. Please contact us if you are unsure whether your preferred pick-up location is within our geographic service area.